Frequently Asked Questions
What can Paws to Portraits paint?
All the Paws to Portraits artists are classically trained and have the ability to paint any subject, including people. However, we are the pet portrait specialists and have painted hundreds of different animals from horses to falcons. Pets are our passion.
Can I have more than one pet per painting?
Yes you can. Additional subjects have an extra cost of 10% per subject, please select the number of subjects when you’re painting is commissioned.
Can I add multiple photos together to make one painting?
Yes you can. That is the fantastic thing about custom hand painting. If you wish to have 2 photos combined, send the photos in with instructions and we will do our very best to artistically combine your photos.
How big can my painting be?
If size matters to you we can make your painting big. The sizes we have picked are the most popular and aesthetically pleasing. If you don't see the size you want please contact us at Paws@pawstoportraits.com and we can discuss a custom size for you. Please see our size guide for more information here.
What photos work best?
A good photo will make a great portrait. Try and send a photo that shows the features of your pet, the higher the detail level the more detail we can include in our art work. If the photo is too small or too difficult to see we will contact you and let you know. If we are unable to produce a perfect portrait, we will send you a full refund.
What materials do you paint with?
We only use the finest quality materials. We use Windsor and Newton paints and museum quality canvas 400 GSM and above. Our paintings are made to last.
It’s my dad’s Birthday in 9 days, can you have my painting finished in time?
Quality painting takes time and we never want to disappoint. If you are in a hurry why not get one of our great gift certificates and present this as your gift. The great thing about it is the person will get 2 gifts, one when you give them the certificate and one when their very own commissioned art work arrives.
Can I cancel my order?
Yes, this is possible as long as we have not commenced painting. If you contact us at firstname.lastname@example.org we can give you a full refund. Once we have started painting unfortunately we will not be able to provide a refund.
What if I don’t like my painting?
We have a 100% satisfaction guarantee. We will send you a final proof when we have finished the painting. You are then able to check the proof and make any changes if necessary. We only ship when you are completely happy.
How do I buy a gift certificate?
You can buy a gift certificate here.
How do gift certificates work?
Order a gift certificate and we will send you a confirmation email with the electronic gift certificate attached for printing or forwarding to the recipient. To redeem the certificate you simply order a pet portrait through the website and enter the gift certificate code at the checkout stage. The value of the gift certificate will be deducted from the price. All gift certificates are valid for one year.
How much does a Paws to Portrait cost?
The price is dependent on the size of the portrait, the number of subjects/pets in the painting, and the framing option. Shipping is free. Please see our price guide for more information here.
What payment options do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express. We also accept payment via PayPal.
I can’t wait, when will my portrait arrive?
Our process takes 1-2 weeks to paint. This also takes into account drying time of between 3-5 days. We will send you a final proof for your inspection. Upon your 100% satisfaction we will ship your portrait to your door. Shipping usually takes 1 week.
How much does shipping cost?
All our shipping is fast and FREE. We usually use FedEx, DHL, or Australia Post.
Can I track my portrait order?
Yes you can track your order. We will keep you informed all along the way. When your portrait is ready to be shipped, we will send you the tracking number so that you can see where it is.
What type of packaging do you use?
Our standard portraits are shipped rolled ready for you to frame and hang. This is the best method of shipping and offers the highest level of protection for your portrait and fastest shipping. Gallery framed portraits are sent protected and boxed so that they arrive in perfect condition ready to hang on your wall.
My painting has been damaged during shipping, what can I do?
We package our products in such a way that they are protected and it is a very rare case that our paintings are damaged. However if this is the case please send us some photos of the packaging and damage to Paws@pawstoportraits.com and we will have new painting completed for you at no cost. When we say we have a 100% satisfaction guarantee we mean it.
What about customs duty and tax?
You may be required to pay duties and taxes to claim your package, depending on your local customs office. PawstoPortraits.com has no control over this, and we have no way of determining the total cost of duties and taxes. We encourage you to contact your local postal service or customs bureau for more specific information.